Unwrapped Solutions Inc. Privacy Policy

Effective Date: November 6, 2024

Welcome to Unwrapped Solutions Inc. ("Company"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and products ("Services"). By using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

When you register for our Services, communicate with us, or participate in our offerings, we may collect personal information, such as your name, email address, phone number, payment details, account login credentials, and other communications (e.g., emails, texts, call recordings).

1.2 Usage Data

We collect information about how you interact with our Services, such as IP addresses, browser type, operating system, access times, pages viewed, system performance data, and interactions with our Services.

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your interactions with our Services. This helps us personalize content, remember your preferences, and understand how users interact with our Site. You may manage your cookie preferences through your browser settings or our [Cookie Policy].

1.4 Consent Mechanism

By using our Services, you consent to the collection and processing of your information as described in this Privacy Policy. Where required by law, we will seek your explicit consent through checkboxes, banners, or other consent mechanisms. You have the right to withdraw your consent at any time by contacting us using the information provided below.

2. How We Use Your Information

2.1 Providing Services

We use your personal information to deliver, operate, and improve our Services, manage your account, provide customer support, and process transactions.

2.2 Communication

We may use your contact information to send you updates, newsletters, marketing materials, or respond to inquiries. You can opt-out of marketing communications at any time by following the unsubscribe instructions.

SMS/MMS Messaging ComplianceTo comply with A2P 10DLC and TCPA, we:Require opt-in consent before sending SMS/MMS messages.Provide clear opt-out options in every message (e.g., "Reply STOP to unsubscribe").Retain opt-in and opt-out records for compliance verification.Do not share or sell phone numbers to third parties for marketing purposes.

2.3 Compliance and Legal Obligations

We may use your information to comply with applicable laws, enforce our Terms and Conditions, and protect the rights and safety of the Company, users, and others.

Compliance with A2P 10 DLC and Messaging RegulationsWe adhere to the compliance requirements of A2P 10DLC, CTIA, TCPA (Telephone Consumer Protection Act), and GDPR/CCPA to ensure responsible data usage and privacy protection.

2.4 Lawful Basis for Processing

Under GDPR, we process personal data based on the following lawful bases: your consent, the necessity to fulfill a contract, compliance with legal obligations, and legitimate interests pursued by the Company or a third party.

Opt-Out & Do Not Contact RequestsUsers can opt out of SMS/MMS communications at any time by replying "STOP."Opt-out requests are processed immediately, and no further messages will be sent.For email communications, users can unsubscribe via the provided email link.

3. How We Share Your Information

3.1 Service Providers

We may share your information with third-party service providers who assist us in delivering our Services, including payment processing, data analytics, customer support, and marketing.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different Privacy Policy.

3.4 Third-Party Liability Disclaimer

While we take care to work only with trusted third-party service providers, we are not liable for actions taken by third parties who handle your data. We require that all service providers adhere to data protection standards, but the ultimate responsibility for reviewing third-party privacy practices rests with the user.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information.

These include:

- Use of industry-standard encryption for data transmission and storage

- Regular security audits and penetration testing

- Strict access controls and authentication procedures for our staff

- Continuous monitoring for potential security threats

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

4.1 Data Breach Notification

In the event of a data breach, we have established incident response procedures to quickly identify, contain, and mitigate the impact. We will notify affected users and relevant authorities as required by applicable laws.

4.2 Data Minimization

We collect and retain only the personal information necessary for the purposes outlined in this policy. We regularly review our data collection practices to ensure we're not collecting unnecessary information.

4.3 Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. When personal information is no longer needed, it is securely deleted or anonymized.

5. Your Rights

5.1 Access and Correction

You have the right to access the personal information we hold about you and request corrections if any information is inaccurate or outdated.

5.2 Deletion

You may request that we delete your personal information. We will comply with your request, subject to legal obligations and legitimate business purposes that may require us to retain certain information.

5.3 Opt-Out

You can opt-out of receiving promotional communications from us by following the instructions in those messages or by contacting us directly.

5.4 Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format. Where technically feasible, you may also request that we transfer your data to another service provider.

5.5 Restriction of Processing

You have the right to request that we restrict the processing of your personal information under certain circumstances, such as if you contest the accuracy of the information or object to its processing.

5.6 Objection to Processing

You have the right to object to the processing of your personal information, particularly for direct marketing purposes.

5.7 CCPA Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA).

These rights include:

- Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you.

- Right to Delete: You have the right to request that we delete personal information we have collected about you, subject to certain exceptions.

- Right to Opt-Out: You have the right to opt-out of the sale of your personal information, if applicable.

- Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise any of these rights, please contact us using the contact information provided below.

5.8 User Controls

We provide you with tools to access, correct, or delete your personal information. You can update many details through your account settings, or contact us directly for assistance with more complex requests.

6. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country. If you are accessing our Services from outside of the United States, you consent to the transfer of your information to the United States and other jurisdictions. We ensure that any data transfers comply with applicable data protection laws, such as GDPR, by using appropriate safeguards.

7. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete it.

8. Cookies and Tracking Disclosure

We use different types of cookies, including essential, performance, functionality, and advertising cookies. These cookies help us provide essential site functionality, analyze usage, and deliver personalized content. You may manage your cookie preferences at any time through your browser settings or our [Cookie Policy].

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting the revised policy. We review this policy at least annually to ensure it remains current with our practices and applicable laws. The date of the last review will be posted at the top of the policy. We encourage you to review this Privacy Policy periodically for any updates.

10. Third-Party Liability Disclaimer